Removing GST Charges from your Event

GST is included by default, however, under some circumstances GST is not chargeable.  You may need to confirm with your accountant if GST is applicable for your event. You can change the GST default setting via the Settings -> Payment menu: If you need to change the GST settings for specific event this can be […]

Read More

Add Event to Calendar

When registrants register for an event, Event Gate offers a way to easily add the event to their calendar. Adding Calendar Details When the “Add to Calendar” feature is enabled on your account, you have some more options around setting the dates and times for your event.  This includes allowing an event to span multiple […]

Read More

Processing Payments in Different Currencies

On request, for Premium accounts, Event Gate can enable processing ticket payments in different currencies. Once this feature is enabled for your account, a currency selector will be added to the “Payment” tab for your event: Choose the currency in which your ticket purchases will be processed. Please note, not all Payment Gateways support multiple […]

Read More

Customising Invoices and Confirmation Emails

If you need to append or modify the information provided in the Invoice and Confirmation emails Event Gate provides the ability to modify the header and footer regions. You can find the customise invoice header and footer buttons on the Payments tab, in the Edit Event wizard under invoice settings: Customise Header and Footer options: […]

Read More

Ticket Groups – Ticket Classification

When adding multiple ticket groups to an event, say a multi day event, it may be necessary to add ticket classifications so that it can be easily identified which group a ticket purchase belongs. For example, lets say you have an event that runs over 2 days and has 2 ticket options, concession and full […]

Read More

How to Resend an Invoice

Invoices can be resent to registrants via the Payments report: You can then use the search box to locate the invoice by typing in the invoicee’s name or the invoice reference number. ┬áYou can then click the View icon (magnifying glass) to view the invoice prior to resending it: Then, from the Invoice Actions dropdown […]

Read More

Creating Event Invitation Emails

Event Gate makes it easy to send out event registration invitations for your event. ┬áIn this tutorial we will demonstrate how an invitation email is created and formatted. When editing an event, selected the “Invite” tab. Select “Yes” to set up an email invitation and then click “Create Email”. The format of the email will […]

Read More

Customising Event Email Details

By default your event invoices and confirmations will be emailed using your name and email address. If you have multiple users (see features) you can configure different contacts to be used for each event. You add additional users via the Settings -> Users menu: Clicking the “Add User” button displays the user form: For the […]

Read More

Discount Tickets for Members

You can set up Event Gate so that your members can receive a discount from the full ticket price. Before starting this tutorial, you will need to set up your members group in the Event Gate contacts. To do this, as with other discount tickets you need to add the full price ticket first. ┬áOnce […]

Read More

Images in Emails

Getting images to look as you want can be a challenge. We hope that the tips included in this tutorial may help solve some the more likely issues you may experience. Image Formats The first issue is to get the image in the correct format. The following formats are compatible with today’s web browsers: jpeg […]

Read More