Ticket Groups – Ticket Classification

When adding multiple ticket groups to an event, say a multi day event, it may be necessary to add ticket classifications so that it can be easily identified which group a ticket purchase belongs. For example, lets say you have an event that runs over 2 days and has 2 ticket options, concession and full […]

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How to Resend an Invoice

Invoices can be resent to registrants via the Payments report: You can then use the search box to locate the invoice by typing in the invoicee’s name or the invoice reference number. ┬áYou can then click the View icon (magnifying glass) to view the invoice prior to resending it: Then, from the Invoice Actions dropdown […]

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Creating Event Invitation Emails

Event Gate makes it easy to send out event registration invitations for your event. ┬áIn this tutorial we will demonstrate how an invitation email is created and formatted. When editing an event, selected the “Invite” tab. Select “Yes” to set up an email invitation and then click “Create Email”. The format of the email will […]

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Customising Event Email Details

By default your event invoices and confirmations will be emailed using your name and email address. If you have multiple users (see features) you can configure different contacts to be used for each event. You add additional users via the Settings -> Users menu: Clicking the “Add User” button displays the user form: For the […]

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Discount Tickets for Members

You can set up Event Gate so that your members can receive a discount from the full ticket price. Before starting this tutorial, you will need to set up your members group in the Event Gate contacts. To do this, as with other discount tickets you need to add the full price ticket first. ┬áOnce […]

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Images in Emails

Getting images to look as you want can be a challenge. We hope that the tips included in this tutorial may help solve some the more likely issues you may experience. Image Formats The first issue is to get the image in the correct format. The following formats are compatible with today’s web browsers: jpeg […]

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Creating a Group Event

EventGate has a new feature called a Group Event that makes it simpler and quicker to register members of a team or group and keep all that information in one place. This type of event is only applicable where each attendee in the group will be purchasing the same ticket(s). To avoid ‘clogging’ your registration […]

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Creating a Registration Link in an Invitation Email

When you send out an email to invite your potential attendees to an event you need a link in the email for them to click on to navigate to your event registration form. There are 2 ways this can be achieved: 1. While in Edit mode of your invitation email, selected the “Registration Link” merge […]

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Configuring the Invoice Due Date

By Default, when Event Gate creates an invoice where payment is still outstanding, Event Gate will set the due date of the invoice to be 14 days after the creation of the invoice, or if the event date is less than 14 days away, the invoice will be due on the event date. However, the […]

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Importing Contacts

The first requirement for an email campaign is to import a contacts list to whom you wish your email to be sent. Event Gate allows for two common file formats which can exported from most contact databases (eg Outlook, Gmail, Excel etc). These formats are: CSV (comma separated values) Tab Delimited Note: If your file […]

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